Mercantile Bank of Michigan

Reviews

• ★ ★ ★ ★ ★
  The best in customer service, IMHO. I have never had such willing and competent customer service from any big bank. A simple phone call and all of my problems were addressed. Oh yes, I usually get a return phone call, if I leave a message, within hours. I like Mercantile because their employees are frequently involved in public works like Habitat for Humanity.....that was where I found out about Mercantile .
  By Paul Tuthill, November 07, 2017
• ★ ☆ ☆ ☆ ☆
  This used to be a good bank. Unfortunately, such is not the case anymore. I have never done business with a more self-serving institution. And this isn't an issue of our business having any financial distress in any way or sour grapes. I shopped my loans with other community banks in West Michigan and found two banks that beat their "best" rate by over 2% - saving me over $100,000 a year in interest. So of course I am trying to move to another bank. In the move to another bank, they're dragging this out, charging me all sorts of extra fees (beyond those specified in the loan documents) and holding onto the loans as long as they can - so they can collect almost double what the market is for my loans. Truly pathetic customer service. Before you do business with Mercantile, I highly recommend you talk to Chemical Bank, Macatawa Bank, Bank of Holland, any bank of similar size will, if your experience is anything like mine, save you $1000s of dollars and give far superior customer service.
  By Brian Gardner, October 04, 2017

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